Terms & Conditions

Introduction

Welcome to Rob’s Relocate! These Terms & Conditions define the agreement between Rob’s Relocate (“We”, “Us”, or “Our”) and you, the customer (“You” or “Your”). This agreement outlines the responsibilities and rights of all parties involved. Any changes to these terms must be agreed upon in writing. Please note, Clauses 8 through 11 limit our liability for loss and damage. We advise you to secure insurance for your goods and can assist in arranging this upon request, separate from this agreement.

1. Quote Details

1.1 Our quote excludes insurance, cancellation/postponement fees, customs duties, port charges, and any other government-related fees unless stated otherwise.

1.2 Valid for 28 days from issuance. Additional charges may apply under certain conditions listed below:

• Delays in project start beyond 28 days from acceptance.
• Costs incurred from changes in currency, taxation, or transportation fees beyond our control.
• Services requested on weekends, public holidays, or outside 08:00-18:00hrs.
• Deliveries above the first upper floor.
• Early access or additional service requests during storage.
• Difficulties due to inadequate access or the need for special equipment.
• Parking fees or fines (excluding fines due to our negligence).
• Unforeseen delays or resource extensions.
• Any agreed increase in our liability limit before work starts.

1.3 You are responsible for these additional charges.

2. Services Not Included

Unless agreed in writing, we do not:

• Disassemble or reassemble furniture or equipment.
• Disconnect or reconnect appliances.
• Remove or lay floor coverings.
• Access loft spaces not safely prepared.
• Handle excluded items (Clause 4).
  
  

We recommend hiring a qualified professional for these tasks, alternatively we can complete them for an additional charge.

2a. Additional Services

Unless otherwise is agreed in writing, we will charge an additional fee for the following:

• Washing Machine connection/disconnection – £30

3. Your Responsibilities

You must:

• Ensure adequate insurance coverage.
• Acquire necessary permits and permissions.
• Cover any parking or meter charges.
• Be present or represented during the move.
• Confirm the collection/delivery with signatures.
• Secure goods in unoccupied premises.
• Prepare appliances for transport.
• Provide us with accurate contact information.
• Deal with items listed in Clause 4.

Failure to meet these responsibilities, barring our fault, may lead to additional costs for which you will be liable.

4. Excluded Items

We do not handle dangerous, perishable, or illegal items, valuable goods like jewelry, or living creatures. Any such items found without our knowledge will be removed at your expense.

5. Ownership of Goods

By agreeing, you confirm the goods are yours or you have the authority to move them. Any misinformation may result in charges or claims against you.

6. Cancellation or Postponement

Fees apply for cancellations or postponements, scaling with the notice period provided, up to 100% of the charge if cancelled within 24 hours of the move.

6a. Delays & Wait Times

7. Payment Terms

Payment is required upon the day we complete the move. We accept credit/debit card payments, not cheques or cash. Late payments will incur a daily fee of £100 per day.

8. Liability Limits

Our liability for loss or damage is limited to £40 per item, unless a higher liability level is agreed upon in writing. Specific terms apply for international moves.

9. Property Damage

We limit our liability to direct damage to property, with exceptions for instructions carried out against our advice or damage beyond our control.

10. Exclusions

We are not liable for fire/explosion damage, certain goods (e.g., documents, perishables), or losses outside our control (e.g., natural disasters, war).

11. Claim Time Limits

Claims for loss or damage must be made within seven days of delivery or, for stored items, at the time of collection.

12. Delays in Transit

We are not liable for delays outside our control but will inform you of any significant changes to transit times.

13. Right to Hold Goods

We may retain your goods for unpaid charges, applying additional storage costs and legal fees as necessary.

15. Subcontracting

We may subcontract parts of the work, with these terms still applying.

16. Route and Method

We decide the best route and method for the move, including the choice to store items as needed.

17. Deposit

Once the quotation has been accepted, a deposit will be charged. If the move is cancelled without 2 weeks prior notice to the moving date, you will lose the deposit.

18. Additional Provisions

Includes advice for international moves, applicable laws, contact information requirements, inventory accuracy, payment of storage charges, and rights regarding goods disposal for unpaid charges.

Conclusion

Your agreement with these Terms & Conditions ensures a smooth relocation process with Rob’s Relocate. We’re here to support you every step of the way.