Welcome to Rob’s Relocate! These Terms & Conditions define the agreement between Rob’s Relocate (“We”, “Us”, or “Our”) and you, the customer (“You” or “Your”). This agreement outlines the responsibilities and rights of all parties involved. Any changes to these terms must be agreed upon in writing. Please note, Clauses 8 through 11 limit our liability for loss and damage. We advise you to secure insurance for your goods and can assist in arranging this upon request, separate from this agreement.
1.1 Our quote excludes insurance, cancellation/postponement fees, customs duties, port charges, and any other government-related fees unless stated otherwise.
1.2 Valid for 28 days from issuance. Additional charges may apply under certain conditions listed below:
1.3 You are responsible for these additional charges.
Unless agreed in writing, we do not:
We recommend hiring a qualified professional for these tasks, alternatively we can complete them for an additional charge.
Unless otherwise is agreed in writing, we will charge an additional fee for the following:
You must:
Failure to meet these responsibilities, barring our fault, may lead to additional costs for which you will be liable.
We do not handle dangerous, perishable, or illegal items, valuable goods like jewelry, or living creatures. Any such items found without our knowledge will be removed at your expense.
By agreeing, you confirm the goods are yours or you have the authority to move them. Any misinformation may result in charges or claims against you.
Fees apply for cancellations or postponements, scaling with the notice period provided, up to 100% of the charge if cancelled within 24 hours of the move. There is a standard notice period of 7 days, if you postpone the move within the 7 day period a £50 charge is applied.
Payment is required upon the day we complete the move. We accept credit/debit card payments, not cheques or cash. Late payments will incur a daily fee of £100 per day.
Our liability for loss or damage is limited to £40 per item, unless a higher liability level is agreed upon in writing. Specific terms apply for international moves.
We limit our liability to direct damage to property, with exceptions for instructions carried out against our advice or damage beyond our control.
We are not liable for fire/explosion damage, certain goods (e.g., documents, perishables), or losses outside our control (e.g., natural disasters, war).
Claims for loss or damage must be made within seven days of delivery or, for stored items, at the time of collection.
We are not liable for delays outside our control but will inform you of any significant changes to transit times.
We may retain your goods for unpaid charges, applying additional storage costs and legal fees as necessary.
We may subcontract parts of the work, with these terms still applying.
We decide the best route and method for the move, including the choice to store items as needed.
Once the quotation has been accepted, a deposit will be charged. If the move is cancelled without 2 weeks prior notice to the moving date, you will lose the deposit.
Includes advice for international moves, applicable laws, contact information requirements, inventory accuracy, payment of storage charges, and rights regarding goods disposal for unpaid charges.
Your agreement with these Terms & Conditions ensures a smooth relocation process with Rob’s Relocate. We’re here to support you every step of the way.