Rob’s Relocate – House Removals and Company Relocations
Introduction
This Agreement governs the contractual relationship between Rob’s Relocate (“we”, “us”, “our”) and you, the customer (“you”, “your”). By engaging our services, you agree to be bound by these Terms and Conditions. Any amendments must be in writing and mutually agreed upon. Please note that certain clauses below limit our liability; therefore, we strongly recommend securing appropriate insurance for your goods. Assistance with insurance arrangements is available, though such arrangements are separate from this Agreement.
1. Quote Details
1.1 Exclusions from Quote:
- Our quotation does not include insurance, cancellation/postponement fees, customs duties, port charges, or any other government-related fees unless specifically stated.
1.2 Additional Charges:
- Quotations are valid for 28 days from issuance.
- Additional charges may apply if:
- The project start is delayed beyond 28 days from acceptance.
- Costs arise from currency fluctuations, tax changes, or transportation fee adjustments beyond our control.
- Services are rendered on weekends, public holidays, or outside our standard operating hours (08:00–18:00).
- Deliveries involve upper floors beyond the first level.
- There is a requirement for early access or additional services during storage.
- Difficulties due to inadequate access or the need for specialized equipment occur.
- Parking fees or fines are incurred (except those resulting from our negligence).
- Unforeseen delays or extended resource requirements arise.
- An increase in our liability limit is agreed upon before work starts.
- Specialty Items: American-style refrigerators or pianos will incur an extra charge of £150.
1.3 Customer Liability:
- You are responsible for any additional charges incurred as detailed above.
1.4 Included Packing Materials and Covers:
- Should you choose to utilize our packing services, our quote includes the provision of packing materials. This includes sofa covers, floor covers, and TV covers, ensuring that your items are protected throughout the relocation process.
1.5 In-Person Valuation:
- The quoted price is based on an in-person valuation of the items mutually agreed upon. Any extra items or changes beyond this agreed valuation will be subject to additional charges.
1.6 Vehicle Allocation and Load Handling:
The number of vans or handling personnel specified in the quotation is indicative and does not guarantee that the load will be transported using the exact number of vans or handled by the specified number of personnel. Vehicle allocation and staffing will be determined based on the size, weight, and nature of the load, as well as operational availability at the time of execution.
For instance, if a quotation includes a two-van operation but the removal is executed using a single 7.5-ton truck due to vehicle availability, service requirements, or unforeseen maintenance, this will be considered an operational adjustment rather than a deviation from the agreed quotation. Similarly, the number of handling personnel may be adjusted as necessary to accommodate the workload efficiently.
1.7 Booking Confirmation & Deposits
2. Services Excluded from Standard Engagement
2.1 Excluded Services:
- Unless otherwise agreed in writing, our standard service does not include:
- Disassembling or reassembling furniture or equipment.
- Disconnecting or reconnecting appliances.
- Removal or installation of floor coverings.
- Accessing loft spaces that are not safely prepared.
- Handling any items specified under Clause 4.
2.2 Additional Services:
- Should you require any of the above services, additional fees will apply (e.g., washing machine connection/disconnection is charged at £30).
3. Customer Responsibilities
To ensure a smooth relocation process, you must:
- Secure adequate insurance coverage for your goods.
- Obtain all necessary permits and permissions.
- Cover any parking or meter charges incurred.
- Be present or have a designated representative during the move.
- Confirm collection and delivery with appropriate signatures.
- Ensure that goods in unoccupied premises are properly secured.
- Prepare appliances for safe transport.
- Provide accurate contact information.
- Manage any items as specified in Clause 4.
Failure to fulfill these responsibilities (except where due to our negligence) may result in additional costs for which you will be liable.
4. Excluded Items
We will not handle the following items:
- Dangerous, perishable, or illegal items.
- High-value items (e.g., jewelry) or living creatures.
- Hazardous substances including, but not limited to, paint, flammable materials (e.g., gasoline or certain solvents), acidic or corrosive chemicals (e.g., battery acid, cleaning chemicals, or industrial solvents).
Any such items discovered without prior disclosure will be removed at your expense.
5. Ownership and Authority
By engaging our services, you confirm that the goods are your property or that you have the authority to have them relocated. Any misinformation may result in additional charges or legal claims against you.
6. Cancellation and Postponement
6.1 Cancellation:
- Cancellations made within 24 hours of the scheduled move may incur charges up to 100% of the total fee.
6.2 Postponement:
- A minimum notice period of seven (7) days is required. Requests made within this period will incur a fee of £50.
7. Delays and Wait Times
7.1 Once our team is on-site, a maximum waiting period of 30 minutes is allowed for your arrival; this period may be waived at our discretion.
7.2 Additional Charges:
- For one (1) employee: £50 per additional hour.
- For two (2) or more employees: £90 per additional hour.
7.3 Hourly Moves: For moves contracted on an hourly basis, a minimum charge of two (2) hours applies. Any started hour beyond the initial two hours will be charged at the applicable hourly rate.
8. Payment Terms
Payment is due upon completion of the move. We accept credit/debit card payments and cash only; cheques are not accepted. Any late payments will incur a fee of £100 per day.
9. Limitation of Liability
Our liability for any loss or damage is limited to £40 per item, unless a higher liability limit is agreed upon in writing. Specific terms will apply for long distance moves.
10. Property Damage
We are responsible for direct damage to property only, except where damage results from:
- Instructions executed contrary to our advice, or
- Circumstances beyond our control.
11. Exclusions from Liability
We shall not be liable for:
- Fire or explosion damage.
- Loss or damage to certain items such as documents or perishable goods.
- Losses arising from events outside our control, including natural disasters or acts of war.
12. Claims Procedure and Time Limits
Any claims for loss or damage must be reported within seven days of delivery. For stored items, claims must be made at the time of collection.
13. Delays in Transit
We are not liable for transit delays that are beyond our control; however, we will promptly notify you of any significant changes to transit times.
14. Right to Withhold Goods
We reserve the right to retain your goods until all outstanding charges are settled. Additional storage costs and legal fees may be applied as necessary.
15. Subcontracting
We may subcontract any portion of our services. All terms of this Agreement will remain applicable regardless of any subcontracting arrangement.
16. Route and Method
The selection of routes and methods of transportation—including decisions regarding temporary storage—will be determined at our sole discretion.
17. Deposit
A deposit is required upon acceptance of our quotation. Should the move be cancelled without a minimum of two (2) weeks’ notice prior to the scheduled date, the deposit will be forfeited.
18. Additional Provisions
This Agreement also incorporates provisions regarding:
- International move advice.
- Compliance with applicable laws and regulations.
- Accurate inventory reporting.
- Payment of storage charges.
- Disposal rights for goods in cases of non-payment.
All communications must include accurate and up-to-date contact information.
Conclusion
By accepting these Terms and Conditions, you confirm your understanding and agreement to the responsibilities and limitations set forth herein. Our aim is to ensure a smooth, efficient, and professionally managed relocation process. Should you have any questions or require further clarification, please contact us directly.